سياسة الاسترداد والإرجاع

Return Policy and Conditions

According to the provisions related to the Executive Regulations for Consumer Protection No. 6502 and the Remote Contracts Regulations:

8.1 The consumer has the right to remote contracts related to the sale of goods using the right of withdrawal within 14 (fourteen) days from the date of receipt of the goods without any justification and without paying a penalty clause. However, the consumer may use his right of withdrawal from the date of creation of this contract until delivery of the goods. Notice of exercise of the right of withdrawal must be sufficient in writing to be given to the seller or its provider in writing or through permanent data storage. In order for our customers to use their right of withdrawal, they must fill out the return form sent to them with the product and send the product to the shipping company with the return form sent to them.

determining the periods of the right of withdrawal; a), if there is one order but delivered in batches, the day of delivery shall be deemed to be the day on which the consumer or third party specified by the consumer receives the last product as the basis, b) the day on which the consumer or third party specified by the consumer receives the last item in Goods consisting of more than one part, c) In contracts in which the goods are delivered regularly within a specified period of time, the day on which the consumer or the third party specified by the consumer receives it shall be considered as the basic day .

8.2. Cases in which the consumer’s right of withdrawal cannot be used :

a) products prepared according to the personal desires or needs of the consumer, b) delivery of goods that may be perishable or produced that can expire, c) delivery of goods that are not suitable and damaged in terms of hygiene in terms of packaging, tape, seal and parcel, d) Goods mixed with other products after delivery and which cannot be separated due to their nature . c) the merchandise is variable in product preservation whether cover, tape, seal, and package, as well as in physical materials with digital content and computer-related materials, h) delivery of periodicals such as newspapers and magazines, except as provided under the subscription agreement, d) services provided immediately in the electronic environment or intangible goods that are delivered directly to the consumer,

y), services performed with the consent of the consumer and before the expiration of the right of withdrawal, t) in cases where the price does not apply to contracts relating to goods or services that vary according to fluctuations in the financial markets and that are not under the control of the seller or supplier.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.